Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a safe, personalised and lawful gaming experience. This may include details you give us directly when registering an account, completing verification checks, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical information includes your full name, date of birth, residential address, email address, telephone number and payment details. To meet regulatory requirements we may also need to collect government-issued identification documents, proof of address and source of funds information.

Technical and Usage Data

When you visit our website we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages you visit, time spent on each page and referral sources. This helps us understand how our services are used and how we can improve them.

How We Use Your Information

Your data allows us to create and manage your account, process transactions, carry out necessary identity and age verification, prevent fraud and money laundering, and provide customer support. We also use it to keep our platform secure, comply with legal and regulatory obligations, and, where you have given consent, to send you personalised offers and updates about our games and promotions.

We will never use your information in ways that are incompatible with the purposes for which it was collected.

Sharing and Disclosure

We may share your information with trusted third parties who help us deliver our services, including payment processors, identity verification providers, gaming suppliers and professional advisers. All such partners are contractually obliged to keep your data secure and to use it only for the purposes we specify.

We may also disclose information where required to do so by law, for example to licensing authorities, regulators or law enforcement agencies when we are legally compelled to do so. We do not sell your personal data to marketing companies or unrelated third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences, to analyse traffic and to personalise content. Some cookies are essential for the operation of the platform while others help us understand user behaviour so we can improve your experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and the services we can provide.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we work continuously to maintain high standards of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and in certain circumstances to ask for it to be deleted or for processing to be restricted. You may also withdraw any consent you have previously given and object to processing based on legitimate interests.

To exercise these rights please contact our support team. We will respond to your request within the timeframes required by applicable data protection laws. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer your data to such providers we ensure appropriate safeguards are in place, including contractual commitments that meet UK regulatory standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website and we will notify you of any material changes through your account or by email where appropriate.

Contact Us

If you have any questions about how we handle your personal information or would like to exercise your data rights, please contact our customer support team through the live chat facility or by email. Our team will be happy to assist you.